Phone Operator Full Time

Unio Health Partners (UHP) is a highly differentiated physician practice management platform with the goal of transforming care delivery across the Western United States. UHP partners with leading physician practices, creating a cohesive, quality-oriented clinical culture and facilitating best practice sharing across the platform. Our affiliated practices gain access to a broader suite of services, providing a meaningful benefit to both physicians and patients. UHP’s best-in-class clinical program covers three sub-specialties (urology, gastroenterology, and radiation oncology) and offers numerous ancillary services, including pathology lab, in-office dispensing, and chronic care management. We are led by a highly accomplished management team and provide a full suite of management services to its affiliated practices. UHP is currently affiliated with 182 providers consisting of 119 physicians and 63 advanced practice providers operating out of 54 locations across Southern, Central, and Northern California.

POSITION SUMMARY:

The Medical Phone Operator is responsible for the efficient handling of incoming telephone calls; accurate scheduling of patient visits that contributes to the maintenance of health providers daily schedules.

• Answers telephone calls from patients and schedule appointments as necessary.
• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care, and concern with each and every internal and external customer.
• Handles all phases of telephone communications, including scheduling in-office appointments.
• Routes all calls to appropriate departments, takes accurate and neat messages, and forwards them promptly.
• All other duties as assigned.